1. Introduction
The website www.nutriiceylon.com is owned and operated by Ceylon Wellness Limited. Ceylon Wellness Limited (“we,” “our,” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, nutriiceylon.com (the “Site”), or interact with our products and services. Please review the following information carefully to understand our practices and views regarding your personal information and how it will be managed. By accessing this website, www.nutriiceylon.com, you confirm your acknowledgment and agreement to the practices described in this policy.
These Terms & Conditions govern your use of our website and the purchase of our Ayurvedic products. By accessing our website and placing an order, you agree to be bound by these terms.
For the purpose of the Data Protection Act 1998, the data controller in question is Ceylon Wellness Limited. With registered address: 44 Ellsworth Road High Wycombe, Buckinghamshire, HP11 2TX, United Kingdom. For further information regarding our registered trading address please contact info@nutiiceylon.co.uk
2. Products & Disclaimer
Our products are made from natural ingredients inspired by Ayurvedic principles. However, they are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare professional before consuming our products, if you have existing health conditions or are pregnant.
3. Ordering & Payments
- All orders are subject to availability.
- Prices are listed in GBP and may change without prior notice.
- We accept payments through secure payment gateways. We do not store your payment information.
- An order confirmation email will be sent upon successful purchase.
4. Shipping & Delivery
Please refer to our Shipping & Delivery page.
5. Returns & Refunds
How do I request a refund?
We offer refunds for any unopened items that you’re not completely satisfied with, provided the request is made within 7 days of receipt. Items must be returned in their original, undamaged, unopened packaging and in a fully resealable condition. To start the return process, please contact our Customer Service team. Refunds will be issued to your original payment method, and you’ll receive an email confirmation once processed.
- Refunds are only available for returns requested within 7 days of receipt.
- Customers are responsible for the postage costs of returning items.
- Refunds will cover the product’s full value, excluding postage fees.
We kindly ask that all returned items are handled carefully and remain sealed and unused. Unfortunately, we cannot accept returns that do not meet these requirements.
What if I receive incorrect or faulty products?
If you’ve received incorrect or faulty items, please email us at info@nutriiceylon.co.uk as soon as possible, including your order number, details of the product you intended to purchase, and a description of the issue. Let us know whether you’d like a refund or replacement, and we’ll provide instructions on how to proceed.
Can I cancel my order?
Under the Consumer Contracts Regulations, you’re entitled to cancel your order or any item purchased online for a full refund.
- If your order hasn’t been dispatched, contact us immediately at info@nutriiceylon.co.uk to cancel before processing.
- Orders can be cancelled at any time before they are processed.
Once your order has been processed and a confirmation email has been sent, we regret that we are unable to amend or cancel your order.
6. Intellectual Property
- • All content on our website, including logos, text, and images, is the property of Nutrii Ceylon and cannot be copied or used without permission.
7. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
- Our liability is limited to the total amount paid for the purchased product.
8. Privacy Policy
At Nutrii Ceylon your privacy is important to us. For full details, please refer to our Privacy Policy.
9. Amendments
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- We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.
10. Contact Us
For any questions or concerns, please contact us at:
